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    • The Power of XM
    • Introduction XM and XLA®
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The XLA Academy

Get certified in Experience Management and XLA®

Experience Management and XLA®

At the XLA Academy, we provide training to technology-driven organizations, including corporations, multinationals, Managed Service Providers, System Integrators, DEM and ITSM platform vendors, and legal firms.

Training is an excellent way to embed the necessary skills within your organization. Improving the experience for your employees and customers can become a habitual and continuous process, resulting in lasting results.

Our XM and XLA trainers will teach you how to effectively adopt XLA principles and practices within your organization, with the aim of continuously developing the XLA framework.

Explore our full range of XM and XLA courses to master the art of a perfect IT experience.



Selection of training courses

Are you ready to take your first steps with Experience Management and XLA®? We've got you covered! Explore our courses below and choose the one that suits your knowledge and position best. Let's start this exciting journey together!


30 Minutes Coming soon The Power of<br>Experience Management

The Power of
Experience Management

This is our bite-sized presentation on the Experience Management (XM) concept. In this online training, you will get a glimpse into the world of XM and XLA®. But beware, you might become enthusiastic about XM and want to explore it further!
0.5 Days €425.- excl. VAT Introduction<br>Experience Management and XLA®

Introduction
Experience Management and XLA®

This half-day training course provides a professional yet personalized introduction to Experience Management (XM) and XLA concepts. You will acquire a solid understanding of the importance and purpose of XM and XLA and take your first steps in applying XM in your daily work life.
2 Days €1500.- excl. VAT Foundation<br>Experience Management and XLA®

Foundation
Experience Management and XLA®

This two-day training course provides a comprehensive overview of Experience Management (XM) and XLA. You will learn how to implement and exercise XM effectively in your organization.
7.5 Days €3750.- excl. VAT Train The Trainer<br>Experience Management and XLA®

Train The Trainer
Experience Management and XLA®

The Train the Trainer program prepares candidates to deliver training in Experience Management (XM) and XLA. The program covers the Introduction and Foundation of XM and XLA training courses, followed by five days of personal instruction and 2.5 days of on-the-job training course execution. Certified trainers also participate in annual coaching.

Certified XM and XLA® Trainers

These professionals have been certified by XLA Academy to provide XM and XLA® training courses.
Rob Herings<br>Master Trainer<br>Giarte

Rob Herings
Master Trainer
Giarte

Training language(s):
English, Dutch
Karen Noorda<br>Trainer<br>Giarte

Karen Noorda
Trainer
Giarte

Training language(s):
English, Dutch
Jette van Eldijk<br>Trainer<br>Axians

Jette van Eldijk
Trainer
Axians

Training language(s):
Dutch
Ruby Fullinck<br>Trainer<br>Axians

Ruby Fullinck
Trainer
Axians

Training language(s):
Dutch
Linda Jansen<br>Trainer<br>Axians

Linda Jansen
Trainer
Axians

Training language(s):
Dutch
Joris van de Sande<br>Trainer<br>Axians

Joris van de Sande
Trainer
Axians

Training language(s):
Dutch

Facts & Figures

The global XLA community is rapidly growing.

Students

600+

Certificates issued

500+

Companies

50+


Our customers

These companies already participate in the Experience Management and XLA Journey.

ANWB
Axians XLA
Detron
DXC XLA
Fujitsu XLA
Getronics
Goodzo
HP
KEMBIT
KPN
NEG-ITSolutions
NEH
NTTL
Open Line
PostNL
Proact
PWN
SLTN XLA
Solvinity XLA
Weolcan
Winvision

Rob took us into the world of Xperience Management. His extensive experience, expertise and relaxed appearance ensure a nice balance. Sufficient explanation with beautiful examples, room for interaction and cases that you can work with. A nice introduction to the XLA and the insights you get, also compared to the usual SLA!
Wilco Jacobs - Managing Partner
NTTL | No Time To Lose
A nice and practical course that gives you a good understanding of XLA. It makes you think about things.
Herald Jongen - Partner and Lawyer at
Greenberg Traurig
The XLA Introduction training provides a solid basis for new insights into Xperience Management. It also gave the team new energy to apply XLA to our organization straight away!
Bram van den Bersselaar - Customer Success Lead
Telindus
The XLA Introduction training, which we did together with one of our customers, is an excellent prelude to develop a joint XLA program. It provides an excellent frame of reference, it ensures that we speak the same language, and we can start working towards concrete actions.
Jan-Dirk Krispijn - Partner & Director
NEG-ITSolutions
Thanks to the training, I have had a clear and interesting introduction to the world of XLA. I look forward to get started with it and thanks to the guidelines given to me I am certain we will be successful!
Annelin Pesman - Manager Front Office IT Operations
ANWB
Recently I had the opportunity to follow the Introduction to Xperience Management and XLA training. I already had an idea how to work with XLA and XIs, but this vision has further been deepened by this training. I look forward to use this knowledge professionally as it suits our company well!
Serge van Dijk - Service Delivery Manager
NEG-ITSolutions
The XLA® training helped me to make the subject of Xperience Management comprehensible and concrete. The training, practical and personal, gave us sufficient tools to introduce our own XLAs.
Roman Robroek - Teamlead Service Management IT
KEMBIT
For me, the training was an extremely pleasant experience with an excellent mix of theory, practical examples, cases and online knowledge quizzes, brought by an inspiring trainer. The quick pace kept the energy level high. I learned a lot of new things and I’m excited to put it into practice.
Marc Köhlen - Sr. Delivery Manager | Project Manager
KEMBIT
Working hard for your customers is good. Working hard on what actually makes them happy, is much better! Welcome to the future of customer satisfaction: XLA®
Rik van Assendelft - Incident Manager
KPN
XLA® feels like the logical next step in deepening the relationship with your customers. Giarte’s training provides you with meaningful insights and tools to do it.
Patrick Nijssen - Sales Manager Outsourcing
Valid
If you want to get started with XLA®, as an IT service provider you have to enjoy the trust of your customers. The trip to XLA will only be successful if your travel companions also go for a joint win-win.
Olivier Giraud - Manager Business Development & Improvement
Valid
The XLA® training suite is the ultimate wrap up of all acquired experience knowledge before. After following the training you're able to apply "desired experience" to your organization or service.
Frank van Rijn - Head of Operations & Support
KPN
Learning to understand the art & science of Xperience Management is very valuable and inspiring!
Jette van Eldijk | Customer Experience Manager & XLA Trainer
Axians

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