The XLA Academy
Get certified in Experience Management and XLA®
30 Minutes
Coming soon
The Power of
Experience Management
This is our bite-sized presentation on the Experience Management (XM) concept. In this online training, you will get a glimpse into the world of XM and XLA®. But beware, you might become enthusiastic about XM and want to explore it further!
0.5 Days
€480.- excl. VAT
Introduction
Experience Management and XLA®
This half-day training course provides a professional yet personalized introduction to Experience Management (XM) and XLA concepts. You will acquire a solid understanding of the importance and purpose of XM and XLA and take your first steps in applying XM in your daily work life.
2 Days
€1670.- excl. VAT
Foundation
Experience Management and XLA®
This two-day training course provides a comprehensive overview of Experience Management (XM) and XLA. You will learn how to implement and exercise XM effectively in your organization.
7.5 Days
€3750.- excl. VAT
Train The Trainer
Experience Management and XLA®
The Train the Trainer program prepares candidates to deliver training in Experience Management (XM) and XLA. The program covers the Introduction and Foundation of XM and XLA training courses, followed by five days of personal instruction and 2.5 days of on-the-job training course execution. Certified trainers also participate in annual coaching.
Certified XM and XLA® Trainers
These professionals have been certified by XLA Academy to provide XM and XLA® training courses.
Rob Herings
Master Trainer
Giarte
Training language(s):
English, Dutch
English, Dutch
Karen Noorda
Trainer
Giarte
Training language(s):
English, Dutch
English, Dutch
Jette van Eldijk
Trainer
Axians
Training language(s):
Dutch
Dutch
Ruby Fullinck
Trainer
Axians
Training language(s):
Dutch
Dutch
Linda Jansen
Trainer
Axians
Training language(s):
Dutch
Dutch
Joris van de Sande
Trainer
Axians
Training language(s):
Dutch
Dutch
Facts & Figures
The global XLA community is rapidly growing.
Students
600+
Certificates issued
500+
Companies
50+
Our customers
These companies already participate in the Experience Management and XLA Journey.
Rob took us into the world of Xperience Management. His extensive experience, expertise and relaxed appearance ensure a nice balance. Sufficient explanation with beautiful examples, room for interaction and cases that you can work with. A nice introduction to the XLA and the insights you get, also compared to the usual SLA!
NTTL | No Time To Lose
A nice and practical course that gives you a good understanding of XLA. It makes you think about things.
Greenberg Traurig
The XLA Introduction training provides a solid basis for new insights into Xperience Management. It also gave the team new energy to apply XLA to our organization straight away!
Telindus
The XLA Introduction training, which we did together with one of our customers, is an excellent prelude to develop a joint XLA program. It provides an excellent frame of reference, it ensures that we speak the same language, and we can start working towards concrete actions.
NEG-ITSolutions
Thanks to the training, I have had a clear and interesting introduction to the world of XLA. I look forward to get started with it and thanks to the guidelines given to me I am certain we will be successful!
ANWB
Recently I had the opportunity to follow the Introduction to Xperience Management and XLA training. I already had an idea how to work with XLA and XIs, but this vision has further been deepened by this training. I look forward to use this knowledge professionally as it suits our company well!
NEG-ITSolutions
The XLA® training helped me to make the subject of Xperience Management comprehensible and concrete. The training, practical and personal, gave us sufficient tools to introduce our own XLAs.
KEMBIT
For me, the training was an extremely pleasant experience with an excellent mix of theory, practical examples, cases and online knowledge quizzes, brought by an inspiring trainer. The quick pace kept the energy level high. I learned a lot of new things and I’m excited to put it into practice.
KEMBIT
Working hard for your customers is good. Working hard on what actually makes them happy, is much better! Welcome to the future of customer satisfaction: XLA®
KPN
XLA® feels like the logical next step in deepening the relationship with your customers. This training provides you with meaningful insights and tools to do it.
Valid
If you want to get started with XLA®, as an IT service provider you have to enjoy the trust of your customers. The trip to XLA will only be successful if your travel companions also go for a joint win-win.
Valid
The XLA® training suite is the ultimate wrap up of all acquired experience knowledge before. After following the training you're able to apply "desired experience" to your organization or service.
KPN
Learning to understand the art & science of Xperience Management is very valuable and inspiring!
Axians