Course information:

• This course describes the concepts of Experience Management and Xperience Level Agreements.(XLAs)
• Guide to Designing XLAs.
• The relationship between XLAs and SLAs, and how they complement each other.
• Completed with exam and certification.

Course information:

• A guide to what needs to be done during the Experience Journey.
• Best practices for implementing experience through the Experience Journey.
• Exercises to build a compelling business case and action plan to move forward.
• Completed with exam and certification.

Course information:

• Create the ability to explain the Introduction to Experience Management and XLA^®. course material
• Create the ability to explain the Foundation of Experience Management and XLA.^® course material
• Good practices about how to deliver consistent, high-quality, and inspiring Experience Management and XLA® courses.
• Completed with exam and certification.

Course information:

• The aim of this course is to provide a minimum set of requirements for using the XLA method.
• This course includes Good Practices and Business cases for every aspect of the XLA framework.
• In depth analysis of the NTA 8038 XLA® document.
• Experienced XLA® trainers explaining the requirements for using the XLA method.
• Completed with exam and certification.